Shandong Hotel Official Website

Dear honorable guests
Now we'd like to hear your comments and suggestions about the products and services in Shandong Hotel so that we can have them further improved. We would greatly appreciate it if you can complete this questionnaire . Please mark a tick of "√" in the corresponding space. Thank you very much for your support and understanding .
The date of your last staying in Shandong Hotel
The Restaurants you've once dined in Shandong Hotel
The room number you've stayed in Shandong Hotel
The Conference Room you've once had in Shandong Hotel

FRONT OFFICE SERVICE

Items	Evaluate
Overall comments	Excellent	Good	Normal	Bad	Very Bad
Front desk service	Excellent	Good	Normal	Bad	Very Bad
Operator service	Excellent	Good	Normal	Bad	Very Bad
Concierge service	Excellent	Good	Normal	Bad	Very Bad
Prestiges' Lounge service	Excellent	Good	Normal	Bad	Very Bad
Politeness of clerks	Excellent	Good	Normal	Bad	Very Bad
Service skills of clerks	Excellent	Good	Normal	Bad	Very Bad
Promptness of services	Excellent	Good	Normal	Bad	Very Bad
Service delicacy	Excellent	Good	Normal	Bad	Very Bad
Other comments and suggestions：

GUESTROOM SERVICE

Items	Evaluate
Overall comments	Excellent	Good	Normal	Bad	Very Bad
Equipment & furniture	Excellent	Good	Normal	Bad	Very Bad
Security of room	Excellent	Good	Normal	Bad	Very Bad
Degree of comfort	Excellent	Good	Normal	Bad	Very Bad
Hygiene of room	Excellent	Good	Normal	Bad	Very Bad
Politeness of clerks	Excellent	Good	Normal	Bad	Very Bad
Service skills of clerks	Excellent	Good	Normal	Bad	Very Bad
Promptness of services	Excellent	Good	Normal	Bad	Very Bad
Service delicacy	Excellent	Good	Normal	Bad	Very Bad
Other comments and suggestions：

FOOD & BEVERAGE SERVICE

Items	Evaluate
Overall comments	Excellent	Good	Normal	Bad	Very Bad
Speed of dish serving	Excellent	Good	Normal	Bad	Very Bad
Quality of food	Excellent	Good	Normal	Bad	Very Bad
Hygiene of restaurant	Excellent	Good	Normal	Bad	Very Bad
Politeness of clerks	Excellent	Good	Normal	Bad	Very Bad
Service skills	Excellent	Good	Normal	Bad	Very Bad
Promptness of services	Excellent	Good	Normal	Bad	Very Bad
Service delicacy	Excellent	Good	Normal	Bad	Very Bad
Degree of comfort	Excellent	Good	Normal	Bad	Very Bad
Room Service	Excellent	Good	Normal	Bad	Very Bad
Other comments and suggestions：

Conference service

Items	Evaluate
Overall comments	Excellent	Good	Normal	Bad	Very Bad
Beautiful degree of conference room	Excellent	Good	Normal	Bad	Very Bad
Sound effect of conference room	Excellent	Good	Normal	Bad	Very Bad
Politeness of clerks	Excellent	Good	Normal	Bad	Very Bad
Service skills	Excellent	Good	Normal	Bad	Very Bad
Promptness of services	Excellent	Good	Normal	Bad	Very Bad
Hygiene of conference room	Excellent	Good	Normal	Bad	Very Bad
Equipment & furniture	Excellent	Good	Normal	Bad	Very Bad
Other comments and suggestions：

LIFE-STYLE SERVICE

Items	Evaluate
Overall comments	Excellent	Good	Normal	Bad	Very Bad
Equipment & apparatus	Excellent	Good	Normal	Bad	Very Bad
Degree of Comfort	Excellent	Good	Normal	Bad	Very Bad
Hygiene of environment and dinnerware	Excellent	Good	Normal	Bad	Very Bad
Politeness of clerks	Excellent	Good	Normal	Bad	Very Bad
Service skills	Excellent	Good	Normal	Bad	Very Bad
Promptness of services	Excellent	Good	Normal	Bad	Very Bad
Service delicacy	Excellent	Good	Normal	Bad	Very Bad
Other comments and suggestions：

SALES & MARKTING SERVICE

Items	Evaluate
Overall comments to Room Reservation	Excellent	Good	Normal	Bad	Very Bad
Overall comments to marketing manager	Excellent	Good	Normal	Bad	Very Bad
Politeness of marketing manager	Excellent	Good	Normal	Bad	Very Bad
Promptness of services of marketing manager	Excellent	Good	Normal	Bad	Very Bad
Communication skills of marketing manager	Excellent	Good	Normal	Bad	Very Bad
Ability of solving problems of marketing manager	Excellent	Good	Normal	Bad	Very Bad
Coordinate ability of marketing manager	Excellent	Good	Normal	Bad	Very Bad
Other comments and suggestions：